NutriReflex

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The Purpose of processing Client Data

We hold and use client data in order to provide you with the best possible treatment options, support and advice.

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Lawful Basis for holding and using Client Information

The lawful basis under which we hold and use the information is our requirement to hold your information for the following legal reasons

1. ‘claims occurring’ insurance: records to be kept for 7 years after last treatment

2. law regarding children’s records to be kept until the child is 25 or if 17 when treated, then 26

3. CNHC requirements to retain information for 8 years

 

Additional Condition

As we hold special category data (i.e. health related information), the Additional Condition under which we hold and use this information is: for us to fulfil our role as a health care practitioners bound under the Confidentiality as defined in the AoR Code of Practice and Ethics and the CNHC Code of Conduct, Ethics and Performance.

 

What information we hold and what we do with it

In order to give professional reflexology treatments, we will need to ask for and keep information about your health. We will only use this for informing reflexology, nutritional or massage treatments and any advice we give as a result of your treatment.

The information to be held is:

• Your contact details

• Medical history and other health-related information

• Treatment details and related notes

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We will NOT share your information with anyone else (other than within our own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

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We will keep your information for the following periods: 8 years to complain with CNHC protocols and Insurance policy, and children’s records until the child is 25 or if 17 when treated, then 26, in line with the lawful basis listed above.

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Your data will not be transferred outside the EU without your consent. 

 

Protecting Your Personal Data 

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will contact you using the contact preferences you have given us.

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Your Rights

GDPR gives you the following rights:

• The right to be informed:
  To know how your information will be held and used (this notice).

• The right of access:
  To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

• The right to rectification:
  To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

• The right to erasure (also called “the right to be forgotten”):
  For you to request your therapist to erase any information they hold about you

• The right to restrict processing of personal data:.
  You have the right to request limits on how your therapist uses your personal information

• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

• The right to object:.
  To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

• Rights in relation to automated decision-making and profiling.

• The right to lodge a complaint with the Information Commissioner’s Office:
  To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please email nutrireflex@outlook.com.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at:  www.ico.org.uk

 

THERAPIST’S RIGHTS

Please note:

• if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you 

•  Your therapist has to keep your records of treatment for a certain period  as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

 

CONSENT

I am aware that I will sing and receive a copy of this document at my first assessment appointment with the NutriReflex therapists.

I consent to you holding and using my information as outlined above, and understand that I may withdraw that consent at any time by emailing nutrireflex@outlook.com. 

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Name:

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Date:

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Signature: ……………………………………..................................................................................    Parental/Guardian signature: ………………........................................………………

 

Note: for children under 16 a parental or guardian signature is required.